Most iGaming guides are vague. This one is not — every step here is specific, actionable, and based on how the platform actually works. Whether you are new to Leovegas casino or have played before, this guide covers registration, wagering, payments, and troubleshooting with concrete examples and calculations.
Before You Start
- Make sure you are of legal gambling age in your jurisdiction (usually 18 or 21).
- Have a valid email address and a mobile phone for verification.
- Prepare a payment method you intend to use: visa, Mastercard, e-wallets like Skrill or Neteller, or bank transfer.
- Check that online gambling is allowed in your country of residence.
- Set a deposit limit or use responsible gambling tools before you start.
- Take note of the bonus terms and wagering requirements before accepting any offer.
Creating Your Account
- Go to the Leovegas casino website via Leovegas.
- Click the “Sign Up” or “Register” button at the top right.
- Fill in the registration form with your personal details: first name, last name, date of birth, email, and phone number.
- Choose a username and a strong password (at least 8 characters, including numbers and symbols).
- Select your country and preferred currency.
- Agree to the terms and conditions, then submit the form.
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading a proof of identity and a proof of address (usually a passport or driving license, and a recent utility bill).
- Make your first deposit to activate your account and claim any welcome bonus.
How Wagering Works
Wagering requirements are the number of times you must bet the bonus amount before you can withdraw winnings. For example, if you receive a $100 bonus with a 35x wagering requirement, you must place bets totaling $3,500 (100 × 35).
Here is a detailed calculation: Suppose you deposit $50 and get a 100% match bonus of $50. The bonus has a 35x wagering requirement on the bonus only, and the maximum bet per spin is $5. To clear the wagering: total amount to wager = $50 × 35 = $1,750. If you play a slot with an RTP of 96%, your expected loss per $1,750 wagered is $1,750 × 0.04 = $70. That is more than your bonus, so it is not guaranteed you will end up with a profit. Always check if the game contributes 100% to wagering; some games contribute less or not at all. Typically, slots contribute 100%, while table games contribute 10–20%.
| Game Type | Contribution to Wagering | Example |
|---|---|---|
| Slots (except progressive jackpots) | 100% | Stake of $10 counts as $10 |
| Table Games (Blackjack, Roulette) | 10–20% | Stake of $10 counts as $1–$2 |
| Video Poker | 5–15% | Stake of $10 counts as $0.50–$1.50 |
Banking & Payments
Leovegas casino offers a variety of deposit and withdrawal methods. Deposits are usually instant, while withdrawals take 1–3 days for e-wallets, 2–5 days for cards, and up to 7 days for bank transfers. Minimum deposit is typically $10, and minimum withdrawal is $20. Withdrawal limits are often stated in the cashier section.
When you request a withdrawal, you must meet any wagering requirements and have completed KYC verification. If you used a bonus, ensure you have wagered the required amount. To withdraw: go to the cashier, choose “Withdrawal”, select your method, enter the amount, and confirm. Some methods require you to deposit at least once via that method before you can withdraw to it.
Safety & Licensing
Leovegas holds a license from the Malta Gaming Authority and is also licensed by the UK Gambling Commission for players in Great Britain. For players in other regions, the casino may operate under a Curacao license. Important: if you play under a Curacao license, winnings may be subject to local income tax in your country of residence. Unlike MGA or UK licenses, Curacao does not automatically withhold taxes, so it is your responsibility to declare winnings to your tax authority.
The site uses SSL encryption to protect your data and financial transactions. It also promotes responsible gambling with tools like deposit limits, time-outs, and self-exclusion.
When Things Go Wrong
Here are common issues and how to resolve them:
- Note: If your bet is accepted but the game fails to load, refresh the page and check your balance. If the balance is deducted, the bet is valid.
- If you win but the screen shows an error, take a screenshot and contact customer support with the game ID and timestamp.
- If your withdrawal is pending for more than the stated time, contact support via live chat.
- If you are locked out of your account, use the “Forgot Password” link or contact support to re-verify.
- If you are asked for additional documents during KYC, upload them promptly to avoid delays.
- If you believe a bonus was not credited, check the bonus section and terms; if it is missing, contact support with your deposit date and amount.
Players Ask
How long does a withdrawal take?
Withdrawals are processed within 24 hours, but the time for funds to reach you depends on the method: e-wallets 1–3 days, cards 2–5 days, bank transfer up to 7 days.
Are there any fees for deposits or withdrawals?
Deposits are generally free, and withdrawals are also free, but your payment provider may charge a fee. Check the cashier for any applicable charges.
What is the minimum deposit?
The minimum deposit is usually $10, but it can vary depending on the payment method. Some methods have higher minimums.
Can I play on my mobile?
Yes, the casino has a mobile-optimized website that works on smartphones and tablets. You can also install a progressive web app (PWA) from your browser for a more app-like experience.
Is my personal information safe?
Yes, the casino uses 128-bit SSL encryption to protect your data. Your information is not shared with third parties except as required by law.
What is the RTP of slot games?
RTP varies by slot, but most are between 94% and 97%. You can find the RTP in the game rules or the casino’s game information page.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gambling section of your account.
How do I request a withdrawal?
Go to the cashier, select “Withdrawal”, choose your method, enter the amount, and click submit. You may need to re-verify your identity if you are withdrawing a large amount.
What happens if I close my account?
If you close your account, any remaining balance will be forfeited after a notice period, and you will lose access to bonuses and games. You can reopen it later, but it may take time.
Extra Tips
If your withdrawal is delayed beyond the stated timeframes, follow these steps:
Step 1: Check your email for any KYC requests. Missing documents are the most common reason for delays. Submit them immediately.
Step 2: Verify that you have met all wagering requirements. If you have not, the withdrawal will be rejected.
Step 3: Contact customer support via live chat or email. Provide your account ID and the withdrawal request date. Ask for a specific status update.
Step 4: If support is not helpful, escalate by filing a complaint with the licensing authority (e.g., MGA or UKGC). They have dispute resolution processes.
Step 5: Keep records of all communications and screenshots.
Typically, support responds within 24 hours, and most delays are resolved within 3–5 business days. If not, escalate as above.
In conclusion, Leovegas casino offers a solid gaming experience with a wide game selection and reliable support. By following the steps in this guide, you can make the most of your time, avoid common pitfalls, and enjoy your gaming responsibly.